Shipping and Return Policy
To our Valued Customers,
- Order by 3pm Pacific time for same day shipping. Monday - Friday
- We ship with the US Postal Service.
- We offer Free shipping on all orders. No minimum purchase required. This offer applies to the United States only, including Alaska and Hawaii.
- We also offer the option of Fed Ex 2nd day or Fed Ex next day delivery.
Please note: Fed Ex 2day sent on Friday will be delivered on Tuesday. Fed EX overnight sent on Friday will be delivered on Monday. We do not ship FedEx on Saturday or Sunday. FedEx offers Saturday delivery options to most metropolitan postal codes. Call us for availability and rate for your area 1-877-892-0297. A Saturday delivery surcharge will apply.
- We ship to Canada, Australia, the Uk and the EU. The customer is responsible for any taxes or customs fees imposed by their country.
Please return your purchase for refund or exchange within 30 days of purchase. We are unable to refund shipping charges.
We can not offer refunds or exchanges on special order items. Merchandise must be unworn and in new condition and in the original packaging to protect the jewelry in shipping.
If returning an item that qualified you for a bonus gift, please include the bonus gift with your return. If you choose to keep the bonus gift, your account will be charged for its value.
Extended Christmas Return Policy:
Jewelry items only purchased between October 10th and Christmas may be returned to us by January 15th for refund or exchange.
- Please put the jewelry in the original gift box and bubble wrap that it came in to protect the jewelry during shipment and use a box.
- Please include a copy of your receipt as it has all the information we need.
If you do not have your receipt, include your name, address, phone number and email address so we can notify you when we receive your item.
- We also need the date of purchase so we can locate your original order to process your exchange or refund.
- Include the item number you would like for us to send you for the exchange.
Send your jewelry item to:
Treasures of the Southwest
47 Pheasant Ridge Drive
Henderson, NV 89014
Thank You from Treasures of the Southwest.